Bed365 Privacy Policy — How Your Information Is Protected

1 Introduction & Scope

Bed365 (referred to as "we", "us", or "the platform") is an online gaming and betting service operated for users in Bangladesh. This Privacy Policy This explains what information we collect when you use bed365, how we use it, and how we keep it secure.

This policy applies to all registered members, guest visitors, and anyone who interacts with bed365. By using the platform, you are considered to have agreed to this Privacy Policy.

Our Terms and Conditions and Responsible Gaming Reading this Privacy Policy alongside our Terms & Conditions will give you a clear understanding of how bed365 operates.

2 What Information We Collect

Bed365 only collects data that is genuinely needed to operate the service. Collecting unnecessary information goes against our policy. The data we collect falls into three categories:

3 Use of Collected Information

Bed365 uses your information strictly for the following purposes. We will never use it for anything beyond what is listed here:

• Account management: To verify identity during registration, login, and account verification.
• Payment Processing: To process deposit and withdrawal requests accurately.
• Customer Support: To provide fast and accurate resolutions to your questions and issues.
• Security Assurance: To detect fraud, multiple accounts, and suspicious activity.
• Legal obligations: To comply with applicable laws and regulations.
• Service Improvement: Anonymous analytics to improve the platform experience.
• Relevant Communications: To send important account updates or security alerts.

We do not share your data with third parties for targeted advertising. Your gaming history and financial information are never used for advertising purposes.

4 Data Sharing & Third Parties

Bed365 never sells your personal data. However, there are limited circumstances where specific information may need to be shared:

• Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• Legal authorities: Information may be disclosed pursuant to a court order or legal obligation.
• Technology Partners: Technology companies used to operate the platform — all bound by strict confidentiality agreements.
• Fraud Prevention: Reporting to the relevant authorities if there is clear evidence of money laundering or fraud.

5 Cookies & Tracking Technologies

Bed365 uses cookies to improve your experience on our website. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the platform.

6 Data Security Measures

Bed365 uses modern technology to keep your data secure. Our security measures meet the highest standards in the industry:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Firewall Protection: A multi-layered firewall blocks unauthorized access.
• 24/7 Monitoring: 24/7 security monitoring is in place to detect unusual activity in real time.
• Data Backup: Regular backups keep the risk of data loss as close to zero as possible.
• Access control: Only authorized bed365 staff may access specific information.

7 Data Retention Period

Bed365 does not retain your data indefinitely. Each category of information is governed by a defined retention policy:

• Active Account Information: Retained for as long as the account remains active.
• Transaction History: Retained for up to 5 years due to legal requirements.
• After account closure: Most personal data is deleted within 90 days of account closure.
• Log File: Retained for up to 1 year for security purposes.
• In the event of a legal dispute: Relevant data is retained until the dispute is resolved.

8 Your Rights Over Your Information

As a bed365 member, you have the following rights over your own information:

To exercise any of these rights, please contact our support team. We will respond within 30 business days of receiving your request.

9 Child & Minor Protection

Bed365 strictly does not collect data from anyone under 18. Age is verified at registration, and any account found to belong to a minor is closed immediately.

If a parent believes their child has created an account on bed365, please contact our support team immediately. We will act promptly and delete any information that has been collected.

10 Changes to the Privacy Policy

Bed365 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will reflect the latest revision.

For significant changes, we will attempt to notify you via your registered mobile number or through a platform notification. Continued use of the platform after any changes will be considered acceptance of the updated policy.

It is good practice to review this page from time to time. If you have any questions, feel free to ask our support team.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our support team. We typically respond within 24–48 hours.

Once we receive your complaint, we will investigate and respond with a resolution as quickly as possible. Our goal is to earn and maintain every user's trust.